Business Telephone Procedures

This course is designed for the person who needs instruction and practice in developing professional communication skills using the telephone and state-of-the-art telephone-related equipment in the business office, in order to maximize their use as business communication tools.

Soft Skills for the Workplace

This course covers the fundamentals of human relations in various business environments and develops a basic proficiency using these principles in order to enhance success in the workplace.

Records Management and Filing

Students in this course are introduced to the expanding area of records and information management and technologies which integrate the computer with other automated records systems. They examine the Association of Records Managers and Administrators (ARMA International) filing standards to alphabetically store and retrieve physical and electronic systems. This includes alphabetic, subject, numeric, and geographic storage methods.

Introduction to Computers

This is a computer literacy course designed to familiarize the learner with a variety of computer tools and computer concepts with emphasis on utilizing Office Suite programs. This course provides an introduction to the use of computers, common software programs,peripherals, and social media. Students are instructed in the use of a word processor, spreadsheet, presentation tools, and internet applications. This course satisfies the technology component of the Information Competency graduation requirement.

Microsoft Windows Operating System

Students will learn basic to advanced features and concepts of the Microsoft Windows operating system. This course provides students with an understanding of computer hardware basics, functions and features of Windows, Internet technologies, email, monitoring and tracking system performance, and controlling computer security. Through hands-on practice, students will learn to use Windows programs such as Windows Explorer, Internet Explorer, Media Player, Movie Maker, Live Messenger, Photo Gallery, Word Pad, and Paint. This course satisfies the technology portion of the information competency requirement.

Beginning Keyboarding and Document Production

Students in this course develop computer typing skills for business and personal use with emphasis on proper technique, speed, and accuracy. Students create correspondence, business reports, academic reports, tables, resumes, and other employment documents. This course satisfies the technology component of the Information Competency graduation requirement. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Office Specialist (MOS) industry certification exam. This course satisfies the technology portion of the information competency requirement.