Program Overview

This program combines courses in current technologies, communications, and soft skills to provide students with the qualifications employers require.

REQUIRED CORE COURSEWORK:

Course Course Name Units
BCOM 15

Business Communications

This course covers the principles of collecting, organizing, analyzing, and presenting business information. Written and oral communication involving problem solving in business are emphasized.

3
BCOM 260

Business Telephone Procedures

This course is designed for the person who needs instruction and practice in developing professional communication skills using the telephone and state-of-the-art telephone-related equipment in the business office, in order to maximize their use as business communication tools.

1
BCOM 263

Customer Service

This course covers customer service including its importance to a successful business, customers'' needs and wants, support, as well as interactions and relationships. Students learn to develop multitasking skills, reduce stress, and maintain a positive attitude. Students will explore several different aspects of conflict and learn important skills that can help manage conflicts effectively as a customer service employee.

3
COSA 270

Help Desk Concepts

This course provides an introduction to help desk concepts and procedures, which include help desk operations, technology and information components, as well as help desk setup, customer support and resources.

2
COSA 45

Living Online

This course is a comprehensive overview of Internet and email using Windows Internet Explorer, free Web-based email, and Microsoft Word. Through hands-on practice, students become familiar with sending/receiving/managing Web-based email, creating and sending attachments, browsing and searching the Internet, making business and personal travel arrangements, messaging via text/voice/video, scanning pictures, and designing Web pages using free Web-based software.
Transferable to CSU Only 

2
COSA 50

Introduction to IT Concepts & Applications

This course is an introduction to information systems and the common use of office applications. Internet, Word processing, spreadsheets, databases, presentation software, and basic internet use will be covered. Spreadsheet use for business will be emphasized. This course satisfies the technology portion of the Information Competency graduation requirement. Upon successful completion of this course, students will be given a voucher to sit for the Internet and Computing Core (IC3) industry certification exam. This course satisfies the technology portion of the information competency requirement.

4
COSN 10

Networking Fundamentals

In this class, the student will learn to install, configure, upgrade and troubleshoot a computer network. There will be discussions regarding local area networks, wide area networks, communications protocols, network topologies, transmission media, security, and assessment of career opportunities in networking. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Technology Associate (MTA) industry certification exam.

4
COSN 3

Operating Systems: Software and Hardware

This course covers the command-line operating systems and Windows operating systems maintenance skills required for A+ certification expected of computer technicians. (See COSN 5 for the hardware portion of A+) Students should have completed a 3 unit computer concepts and applications course such as COSA 50 as preparation for this course.

4
COSN 5

Computer Hardware Fundamentals

This course emphasizes IBM-compatible personal computers and the latest common components and hardware features and will cover PC microprocessors, motherboards, buses, input/output controllers and memory, and other components. Class lectures will be supplemented with "hands on" classroom labs using diagnostic software and tools. This course will prepare students for the hardware portion of the A+ exam. (See COSN 3 for the software portion of A+) Students should have completed a 3 unit computer concepts and applications course such as COSA 50 as preparation for this course.
Recommended Preparation: COSA 50

4

IN ADDITION, select TWO (2) courses from the following:
BCOM 25

Digital and Social Media

This course teaches students how to use online social media tools and explore the design and impact of these new technologies for both personal and professional branding. Students will learn best practices by understanding social media etiquette and ethics. Students will explore the possibilities and limitations of social media and will have hands-on experience with several forms of social media technology. Those who complete this course will know how to use social media productively and have a framework for understanding and evaluating new tools and platforms. This course is also offered as GBUS 25.
Transferable to CSU Only

3
BCOM 262

Soft Skills for the Workplace

This course covers the fundamentals of human relations in various business environments and develops a basic proficiency using these principles in order to enhance success in the workplace.

1
COSA 35

Microsoft Office

Microsoft Office is a beginning, hands-on course that teaches students to create, edit, format, and integrate a wide range of business documents. Students will use Microsoft Word, Excel, PowerPoint, and Access. Computer hardware basics and the use of the internet for business and research purposes will also be covered. This course satisfies the technology component of the Information Competency graduation requirement. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Office Specialist (MOS) industry certification exam. This course satisfies the technology portion of the information competency requirement.

4
COSK 200

Beginning Keyboarding and Document Production

Students in this course develop computer typing skills for business and personal use with emphasis on proper technique, speed, and accuracy. Students create correspondence, business reports, academic reports, tables, resumes, and other employment documents. This course satisfies the technology component of the Information Competency graduation requirement. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Office Specialist (MOS) industry certification exam. This course satisfies the technology portion of the information competency requirement.

3
COSK 250

Data Processing

This course prepares students for careers requiring the use of a computer to enter, compile, and interpret information. Keying skills are developed utilizing multiple computer applications with a speed goal of 9,000 keystrokes/hour with 98% accuracy and the objective of successfully entering, validating, manipulating, and analyzing data. The opportunity to practice the skills in a simulated workplace situation will be provided, as well as techniques for finding and avoiding errors.

3
Total units needed to complete - 31 - 34