Program Overview

This program combines courses in current technologies, communications, and soft skills to provide students with the qualifications employers require.


Course Course Name Units

Business Communications

Formerly CAOTO 15. This course covers the principles of collecting, organizing, analyzing, and presenting business information. Written and oral communication involving problem solving in business is emphasized.

BCOM 260

Business Telephone Procedures

Formerly CAOTO 260. This course is designed for the person who needs instruction and practice in developing professional communication skills using the telephone and all telephone-related technologies found in today's work environment.

BCOM 263

Customer Service

Formerly CAOTO 263. This course covers customer service including its importance to a successful business, customers'' needs and wants, support, as well as interactions and relationships. Students learn to develop multitasking skills, reduce stress, and maintain a positive attitude. Students will explore several different aspects of conflict and learn important skills that can help manage conflicts effectively as a customer service employee.

COSA 270

Help Desk Concepts

This course provides an introduction to help desk concepts and procedures, which include help desk operations, technology and information components, as well as help desk setup, customer support and resources.


Living Online

This course is a comprehensive overview of Internet and email using Windows Internet Explorer, free Web-based email, and Microsoft Word. Through hands-on practice, students become familiar with sending/receiving/managing Web-based email, creating and sending attachments, browsing and searching the Internet, making business and personal travel arrangements, messaging via text/voice/video, scanning pictures, and designing Web pages using free Web-based software.
Transferable to CSU Only 


Introduction to IT Concepts & Applications

Recommended Preparation: COSA 1

Formerly CBIS 6A. This course is an introduction to information systems and the common use of office applications. Internet, Word processing, spreadsheets, databases,  presentation software,  and basic internet use will be covered.  Spreadsheet use for business will be emphasized. This course satisfies the technology portion of the Information Competency graduation requirement. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Office Specialist (MOS) industry certification exam.  This course satisfies the technology portion of the information competency requirement.


Networking Fundamentals

Formerly CBIS 41. In this class, the student will learn to install, configure, upgrade and troubleshoot a computer network. There will be discussions regarding local area networks, wide area networks, communications protocols, network topologies, transmission media, security, and assessment of career opportunities in networking. Upon successful completion of this course, students will be given a voucher to sit for the Microsoft Technology Associate (MTA) industry certification exam.


Operating Systems: Software and Hardware

This course covers the command-line operating systems and Windows operating systems maintenance skills required for A+ certification expected of computer technicians. (See COSN 5 for the hardware portion of A+) Students should have completed a 3 unit computer concepts and applications course such as COSA 50 as preparation for this course.


Computer Hardware Fundamentals

Recommended Preparation: COSA 50

Formerly CBIS 200. This course provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level ICT professionals. The fundamentals of computer hardware and software as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional will be introduced. Preparation for the CompTIA A+ certification exams.


IN ADDITION, select TWO (2) courses from the following:

Digital and Social Media

In this course, students will explore the design and impact of digital and social media technologies for both personal and professional application in a wide variety of organizational situations.  Additionally, students will learn to understand digital and social media etiquette and ethics.  Both the potential and the limitations of this technology will be explored and students will have access to hands-on experience with several forms of social media technology. Those who complete this course will be prepared to use digital and social media productively and will have a framework for understanding and evaluating new technology tools and platforms as they are developed.  This course is not open for credit to students who have completed GBUS 25.

BCOM 262

Soft Skills for the Workplace

Formerly CAOTO 262. This course covers the fundamentals of human relations in various business environments and develops a basic proficiency using these principles in order to enhance success in the workplace.


Microsoft Office

Recommended Preparation: COSA 1

Formerly CAOTC 35. This course studies the concepts and features of Microsoft Office software in today's business office with hands-on application projects. Topics covered include computer concepts, operating system, file management browser fundamentals, MS Word, MS Excel, MS Access and MS PowerPoint. This course satisfies the technology component of the Information Competency requirement for Plan A.

COSK 200

Beginning Keyboarding and Document Production

Formerly CAOTT 200. Students in this course develop computer typing skills for business and personal use with emphasis on proper technique, speed, and accuracy. Students create correspondence, business reports, academic reports, tables, resumes, and other employment documents. This course satisfies the technology component of the Information Competency graduation requirement.

COSK 250

Data Processing

This course prepares students for careers requiring the use of a computer to enter, compile, and interpret information. Keying skills are developed utilizing multiple computer applications with a speed goal of 9,000 keystrokes/hour with 98% accuracy and the objective of successfully entering, validating, manipulating, and analyzing data. The opportunity to practice the skills in a simulated workplace situation will be provided, as well as techniques for finding and avoiding errors.

Total units needed to complete - 31 - 34